Refund-Policy

This Refund Policy explains the terms under which DomainoHost issues refunds for domain registration, web hosting, and related services. Please read this policy carefully before placing an order.

Domain Names

• Domain registration, renewal, transfer, and privacy protection fees are non-refundable once the order has been processed, because these fees are paid directly to the domain registry and are generally non-recoverable.
• If a domain registration or transfer fails due to a technical error on our part and the domain was never successfully activated, we will issue a full refund or account credit for that specific order.
• Refunds are not available for accidental purchases of an incorrect domain name, extension, or spelling once the registration has been successfully completed.

Web Hosting Services

• New shared/web hosting purchases are eligible for a 30-day money-back guarantee from the initial purchase date, provided the account has not violated the Acceptable Use Policy or Terms and Conditions.
• Refunds for hosting apply only to the hosting fee itself and exclude any domain registration, SSL certificate, licenses, or add-on fees, which are separately governed by their respective refund terms.
• Renewal payments for existing hosting accounts are generally non-refundable, as the resources are provisioned and reserved for the billing period upon renewal.
• No refunds will be issued for accounts suspended or terminated due to a violation of our Terms and Conditions or Acceptable Use Policy.

Add-ons, SSL Certificates, and Licenses

SSL certificates, dedicated IP addresses, software licenses, and similar add-ons are non-refundable once issued or activated, as these are typically purchased from third-party providers on a non-recoverable basis.

How to Request a Refund

To request a refund, please open a support ticket, use our Live Chat, or contact us at support@domainohost.com / +880 1975-021681 within the applicable eligibility period, including your order/invoice ID and the reason for your request. Approved refunds will be issued to the original payment method or as account balance/credit, at our discretion, within 7 business days.

Chargebacks

Filing a chargeback or payment dispute with your bank or payment provider instead of contacting our support team may result in immediate suspension or termination of your account(s) and any associated services or domains, without refund. We reserve the right to dispute any chargeback we believe to be fraudulent or made in bad faith, and to recover any associated fees from the account holder.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised date and will apply to orders placed after the update.